Shipping policy

At Melanrise Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 3-day return policy from the date of receiving your item. Please review the following guidelines to ensure a smooth return process:

- To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unused, with tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.

- To initiate a return, please contact us at info@melanrise.com. We will provide you with further instructions and the return shipping address. Please note that returns sent without prior notification may not be accepted.

- Once we receive your return and verify its condition, we will notify you of the approval and initiate the refund process. Refunds will be issued to your original payment method within 10 business days. please note the customer provides return shipping along with 10% return fees after approval.

- Damaged, defective, or incorrect items should be reported to us immediately upon receipt. Please inspect your order carefully and contact us right away, providing necessary details and images if applicable. We will promptly address the issue and make it right.

- Please be aware that certain items are non-returnable, including perishable goods, custom products, personal care items, and hazardous materials. Sale items and gift cards are also non-refundable.and final sale items

- If you are located in the European Union, you have the additional right to cancel or return your order within 5 days, regardless of the reason. The item must meet the same return criteria mentioned above.

If you have any further questions or concerns regarding our return policy, feel free to reach out to us at info@melanrise.com. We are here to assist you and ensure your satisfaction with our products and services.

Please note that it may take some time for the refund to be reflected in your account, as processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at the provided email address.

Thank you for shopping at Melanrise Store. We appreciate your business and strive to provide you with an exceptional shopping experience.